Gnew Phone

GNEW PHONE is a WebRTC softphone, delivered as a Google Chrome extension, that connects your PBX (SIP/WebRTC) to RD Station CRM. Your team makes and receives calls right in the browser, with customer context at hand and logging happening automatically in RD Station. Features: • VoIP calls in the browser, with nothing to install beyond the extension. • Automatic contact identification: the number is looked up in RD Station and the contact's name appears instantly. • Click-to-call and call history (incoming, outgoing and missed). • Automatic call activity logging and quick creation of new contacts (Leads) without leaving the screen. • Multiple simultaneous calls (call waiting): answer, reject or switch between lines. • Blind and attended transfer. • Real-time extension panel (BLF): idle, busy and ringing status, with click-to-dial and transfer. • Mute, hold, DTMF keypad and audio device selection. Higher agent productivity, personalized service from the first "hello", and reliable logging of every interaction — with no manual work and no window switching.