Blu-Ozia

Ozia is a hybrid omnichannel customer service platform that combines AI agents, advanced automation, and multiple communication channels in a single environment. Developed for companies seeking efficiency, scalability, and modern customer service, Ozia officially integrates WhatsApp API, Instagram, Facebook, Telegram, Email, WebChat, and personalized channels—unifying the entire customer journey. Ozia's AI agents are capable of interacting in conversations, interpreting contexts, executing automated actions, and consuming internal and external tools through an ecosystem of MCP (Model Context Protocol)-style integrations. This allows for the creation of intelligent flows, connecting CRMs, ERPs, databases, automations, and various APIs, transforming Ozia into a powerful automation tool for those who need AI agents.