Ozia

Ozia is a hybrid omnichannel customer service platform that combines AI agents, advanced automation, and multiple communication channels in a single environment. Developed for companies seeking efficiency, scalability, and modern customer service, Ozia officially integrates WhatsApp API, Instagram, Facebook, Telegram, Email, WebChat, and personalized channels—unifying the entire customer journey. Ozia's AI agents are capable of interacting in conversations, interpreting contexts, executing automated actions, and consuming internal and external tools through an ecosystem of MCP (Model Context Protocol)-style integrations. This allows for the creation of intelligent flows, connecting CRMs, ERPs, databases, automations, and various APIs, transforming Ozia into a powerful automation tool for those who need AI agents. With intelligent campaigns, dynamic segmentation, funnels, automations, unified history, and real-time dashboards, Ozia increases productivity and reduces operational costs. The platform also offers flexible APIs, native connectors, and a modular architecture so that partners can integrate their own systems and extensions. Ideal for business operations, support, marketing, and for companies that want to incorporate AI as a competitive differentiator at scale.